Remark has a secure account login system that is silo'ed from the entire product. We utilize Google's
noCAPTCHA reCAPTCHA system to prevent bots and brute force attacks.
A username or email is a user's identifier with a minimum of 6 character passwords being required. Longer
or more stringent password requirements and Single Sign-On options are available with enterprise accounts.
There are no contracts with any individual Remark plans and you can switch between the account types at
Enterprise plans have service level agreements and additional stipulations that typically encompass our
commitment to you as a customer versus binding you to us.
Remark is enterprise-grade which means security is one of our priorities.
We give complete control to project managers and owners with collaborator management, passwords,
deadlines, watermarks, and private viewing rooms.
When you add a video to Remark, a viewing room is created. All viewing rooms are by default "Public". This
doesn't mean it is broadcast to the public, but public viewing rooms have unique links that can be
accessed by anyone, with or without an account.
Private viewing rooms are a feature of Plus account project owners and above in which, if enabled, the viewing room links are restricted to explicitly invited collaborators only.
Videos that are streamed and viewed with our videoJS player (ie: Dropbox, ShareFile, Box, your local files, and other custom video hosts) benefit from a dynamic watermark generated each time a user enters a viewing room. Typically their email will be displayed across the video player with varying degrees of transparency.
With Pro accounts, you can set passwords as an additional level of security on top of individual viewing rooms. This is best used when using storage providers that don't require user authentication or provide their own set of security and/or user management.
With Pro accounts, you can set viewing rooms to automatically lock down based on a deadline you set. When a viewing room has expired, a user trying to access that viewing room will be presented with a simple message to contact the project owner for more information.
All information you submit on RemarkHQ.com and 3rd party sites that we share data with (ie: Zendesk.com, Intercom.io) are protected with physical, electronic, and procedural safeguards.
Despite the actions and precautions we take, no data transmissions over the internet can be guaranteed to be 100% secure.